Mahdlo Youth Zone is a state-of-the-art multi-million Pound location providing young people aged 8 to 19, and up to 25 for those with additional needs, engaging and exciting opportunities to try something new, seven days a week.
We’ve got incredible facilities including a 3G Multi Use Games Area (MUGA) pitch climbing wall, boxing gym, three court sports hall, sensory room, fully equipped gym including weightlifting equipment, recreation area and dance, arts, music and media suites and much more.
The role
We have a fantastic opportunity for a Customer Services Team Leader to join our successful team on a fixed-term contract for 9 months.
You will manage Mahdlo’s front of house reception service ensuring that all young people and visitors receive a warm welcome and a quality experience every time they attend Mahdlo.
The ideal candidate will have excellent leadership skills and experience of working in a customer facing environment. You will be able to develop and implement service standards ensuring that a customer focussed, high performance and high commitment environment is in place in reception.
You will manage staffing levels within the Customer Services Team and ensure that effective and productive working relationships are developed for a seamless service delivery.
The strength of Mahdlo Youth Zone and the OnSide network of Youth Zones is the diversity of its people; we place huge value on equal opportunities and encourage applications from candidates of diverse backgrounds, communities and abilities.
This role offers:
- Free onsite gym access
- 33 days annual leave per annum (inclusive of bank holidays)
- Free parking
- Life insurance
- £50 Birthday Gift
In accordance with Mahdlo’s Child Protection and Safeguarding procedures, this position requires an enhanced DBS check and will require you to complete Safeguarding training within three months of appointment and refresher training thereafter.
Downloads
Application forms are also available by emailing hr@mahdloyz.org.
You must be committed to working within the spirit of Mahdlo’s core values – Passion, Respect, Inclusion, Dependability and Excellence – which describe the way we work.
Closing date: 9am on Tuesday 13th August 2024